Shipping Policy

Updated: 22/06/2026

Here are the average delivery times for all our packages:

Cut-off time: 5:00 PM (EST) – Monday to Friday
Processing time: 1–2 business days (Mon–Fri)
Delivery time: 4–8 business days (Mon–Fri)
Shipping partners: USPS, UPS, FedEx
Shipping cost: Free
Total delivery time: 5–10 business days, divided into two stages:
- 1–2 business days for order processing
- 4–8 business days for delivery

Track Your Order

Once your order has been dispatched, you will receive an email containing your tracking number, so you can follow your shipment.

You can use the tracking number on our Track Your Order page to check the latest delivery status.

If your parcel is delayed or appears to be missing, please first contact the courier for assistance.

If the issue persists after contacting the courier, please reach out to us and we will help investigate and/or file a claim on your behalf.

For more information regarding returns and refunds, please see our Return & Refund Policy.

If you are not available at the time of delivery, the courier may:

If delivery cannot be completed according to the courier’s procedure, the parcel may be returned to us.

If a parcel is returned as undeliverable or unclaimed, return shipping costs will be charged according to the courier’s standard fees.

To change your delivery address, please contact us within 24 hours after placing your order, or before the daily cut-off time:

Email: jadedjewellery@outlook.com

Jaded Jewellery

Email: jadedjewellery@outlook.com
Text us: +1 307 396 4417

Customer Service Hours:

Monday to Friday: 10:00 a.m. – 5:00 p.m. (EST)

Saturday and Sunday: 8:00 a.m. – 1:00 p.m. (EST)

All emails are answered within 24 hours on weekdays.